IP addresses collected when you or parent/guardian access your TfL online account are retained for 13 months. I have been unable to create an Oyster Card account (for one card) on my USA New Jersey desktop or Ipad. If we have concerns about your eligibility for a Zip card, we may contact your school or training provider to help verify this. Related Services . Such events may include those involving public health, public safety or national security matters, when access to personal information is necessary to manage the incident. The information we collect as part of the application process (including the scanned image of your passport details page) is kept for up to three years after the expiry date of your photocard (unless you have had your Zip card withdrawn or suspended for breaching the behaviour code). The card allows the user 50 per cent off adult 'pay as you go' fares on buses and tubes. If you use pay as you go on your Zip card, TfL calculates the fares you are charged using automated means - ie using the location where you start your journey (touch in) and, if travelling by train or tube, end your journey (touch out). In June 2019, we introduced a new requirement that all applicants must supply a scanned image of their passport details page (the page with your photograph and passport number) as part of the online application process for a Zip Oyster photocard. 7 day journey & payment history Oyster cards. Further information . These requests will be assessed on a case-by-case basis and take into account privacy considerations before a disclosure is made. You can’t currently buy discounted tickets through the app. The post office validates Zip card applications on our behalf when you're unable to do this online. Enable Auto top-up on your Oyster card. What contactless is and how to use it. Once the web account has been created, you'll be able to apply for an Oyster photocard. Get Free 16 Zip Fares Tfl 16 Zip Fares Tfl Children aged 16 and 17 can get a 16+ Zip Oyster photocard. TfL also uses external service providers to operate 'back office' technical services and … For example, we will use your personal information to ensure that you are eligible (and continue to be eligible) for the particular Zip card scheme you have applied for, to issue your Zip card and respond to queries if you or your parent/guardian contacts us. By clicking any link on this page you are giving your consent for us to set cookies. If you or your nominated parent/guardian signs in to your online account, TfL will collect the IP address used by your device for the purpose of fraud prevention and detection. This helps TfL monitor for things like online fraud, for example when people apply for online refunds. Set up Auto top-up. Individuals will not be identified using this information. To do this we provide them with journey data derived from our Oyster ticketing systems that has been processed, replacing data, where required, with alternative identifiers (pseudonyms) so that it isn't possible to identify an individual customer. This eight-week period is considered reasonable to enable customers to verify or make enquiries concerning their Zip journeys (for example, for refund purposes). Occasionally they will let you through the barriers. Order your Oyster card travelcard, check Oyster card prices or top up Oyster Pre Pay. 4th Floor If your child is 16 now but was 15 on 31 August, they can still apply for and use an 11-15 Zip Oyster photocard . Expiry. We take the privacy of our customers very seriously and a range of robust policies, processes and technical measures are in place to control and safeguard access to, and use of, personal information associated with Zip cards. Photograph 5. Shows low value alerts even after the card is topped up. Since this summer, applications for the 11-15 Zip card can now be made online by London residents at tfl.gov.uk/photocard as well as via the Post Office. Subtotal Close Checkout Select Visitor Ticket; Sign In This site uses Cookies We use cookies on this site to enhance your user experience. If you appeal against a penalty fare notice issued on a National rail service and you state that you used your Zip card for that journey, the independent appeals body may verify the information you provide against journey data held in our ticketing systems. We have partnerships with a number of academic institutions in the UK and overseas (eg the USA), who work with us to analyse journey patterns and undertake travel modelling to help us understand the way our customers travel so we can improve and plan our services for the future. Personal information we hold. You'll need to create a web account before you can apply for an Oyster photocard. They send the information to our service provider who issues your photocard. Our fulfillment warehouse is closed at the weekends. If we withdraw your travel concession, we will write to your parent or guardian, signposting a number of organisations that offer appropriate volunteering opportunities. Adults who live in a London borough who were 18 on 31 August and in full-time education, can apply for a 16+ Zip Oyster 18+ Student Oyster Photocard. From 1 September 2010 a fee of £10-15 (Dependent on age) has been charged for the card. 6. TfL and the companies that process personal information on our behalf use your and your parent/guardian's information for customer services and to administer the Zip card scheme you have applied for. 50% off adult fares on bus, Tube, DLR, London Overground, TfL Rail and most National Rail services 2. If you use your Zip card on National Rail services, we may share your personal data with relevant train operating companies for the purposes of customer service, and fraud prevention and detection. This page was last updated in February 2020. Children aged 16-17 can apply for the 16+ Zip Oyster Photocard. Contact us about contactless, TfL Customer Services Young Visitor discount This is so that you can scan your payment card. Sign in Enter your login credentials . Really helpful app but should show more cards. The last card (mine) is not shown in the app and the zip cards are shown as 1st generation cards with no value on them. Shows low value alerts even after the card is topped up. The personal information we hold about you or your parent/guardian includes: If you apply online for a 5-10, 11-15 or 16+ Zip card, you will need to verify your date of birth by entering your passport number. How long does a Zip card last? Find out more about Oyster cards here. TfL also uses external service providers to operate 'back office' technical services and customer database management. 11-15 Zip Oyster photocards expire on 30 September in the year after your child's 16th birthday. What you can do with a web account: Track the progress of your application; Top up or add Travelcards; Check pay as you go balances; Order a 5-10, 11-15 or 16+ Oyster photocard for another child; Report a photocard lost/stolen or damaged; Order a replacement Oyster photocard; You can also link existing 5-10, 11-15 or 16+ Oyster photocards to your web account. Email address: Password: Submit. For access to other personal information please see the section on Subject Access requests in Access your data. Top up or buy season ticket. Forgot your password? Under data protection legislation, TfL is only allowed to use personal information if we have a proper reason or 'legal basis' to do so. Transport for london x adidas oyster oyster faqs which card to tfl to shake up oyster card deposit contactless and oyster transport for london travelcard or oyster identify11 15 Zip Oyster Photocards Transport For LondonVisitor Oyster Card Transport For LondonContactless And Oyster Transport For LondonOyster Transport For London CardsBest Ways For Visitors To Pay Transport […] In some situations, we may also be required by law to disclose your personal data to the police or other enforcement, regulatory or Government body, upon a valid request to do so. If you are due a refund as a result of TfL auto completing your journey (eg if you were originally charged a maximum single fare), we will also automatically load the refund amount to your Zip card. The personal information we hold about you or your parent/guardian includes: 1. All academic research is carried out in accordance with privacy and data protection legislation and protected by robust confidentiality agreements. Young Visitor discount Applications for the 2020/21 academic year can be made from 10 August 2020 at tfl.gov.uk/photocard 7. If so, TfL will keep a record of this for 18 months from the date your sanction is lifted and you are able to receive concessionary travel again. See New Website! Travelcards and Visitor Oyster cards are posted by express delivery or regular mail from our warehouse in Hampshire, England. Name, address, email address, telephone number 2. It also describes how long that information is kept and the circumstances in which we might disclose it to a third party. You can contact the Data Protection Officer by email at dpo@tfl.gov.uk. As long as your Oyster or zip card is registered to a TfL account you can view details of journeys and topups for the last eight weeks. 16+ Zip Oyster Photocard Scheme 2020-2021: Terms and Conditions ... address has already been used for another TfL web account, you’ll need to use a different email address. Your experience can help others make better choices. The government has U-turned on scrapping free travel for under-18s in London. You can’t currently buy discounted tickets through the app. Some journey information is also stored on the Oyster card itself; this comprises the last eight journeys and related charges, up to three season tickets, (generally the most recent three tickets, including future dated), and the last two incomplete journeys, if any. It depends! Find out more about Oyster cards here. We will never store the scanned pictures. All orders of Travelcards and Visitor Oyster cards are dispatched within 24 hours of being placed, Monday to Friday. You'll need to create a web account before you can apply for an Oyster photocard. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, Direct Vision Standard and the HGV safety permit scheme, London Fire and Emergency Planning Authority, Information about the Zip card holder (you), which includes name, address, date of birth, photograph, and telephone number, Scanned image of your passport details page (which includes your photograph and passport number), Information about your parent/guardian, which includes name, email address, The name of your educational establishment or training provider, Payment card information or bank account and sort code numbers, Transaction information (when and where you topped up your balance or purchased a season ticket, or were issued with a refund), Enquiries, complaints or other correspondence from you or your nominated parent/guardian, to undertake activities to promote and encourage safe, integrated, efficient and economic transport facilities and services, and to deliver the Mayor's Transport Strategy. We used them on our last trip. This is strictly for the purpose of assessing your appeal, and any information sharing is managed in accordance with relevant privacy and data protection legislation. In doing so, the Metropolitan Police Service (MPS), City of London Police and British Transport Police may inform us if you incur a criminal conviction or other legal sanction for an offence committed on London's public transport network. Really helpful app but should show more cards. Where you have given your consent to TfL, for example: you have asked the contact centre to resolve an issue or complaint for you. 5-10 Zip Oyster photocard. —— Added after feedback: thanks Marc. School travel plans 2020/21. Adults who live in a London borough who were 18 on 31 August and in full-time education, can apply for a 16+ Zip Oyster photocard to get free travel on buses and trams. Under data protection legislation we have to let you know when we use your personal information to do something 'automatically' using our computers or other systems, or make an automated decision (without human intervention) that significantly affects you. Child rate 7 Day, Monthly or longer period Travelcard and Bus & Tram Pass Sign in; Register; Help; Transport For London Basket Basket. We use a limited number of cookies on this TfL Oyster photocard website to make it easy to use. TfL does not pass any personal information directly to volunteering providers for the Earn Your Travel Back scheme. This includes payment card data which is handled in accordance with the Payment Card Industry Data Security Standard ('PCI DSS'). TfL Bus changes. P… Alternatively, you can download a verification letter from your TfL account and take it to a London post office with proof of your age (this can be a passport, European ID card, birth certificate or biometric residency permit). When you don't need a 5-10 Zip Oyster photocard Your child doesn't need a photocard to: Travel free on buses and trams Buy child-rate paper tickets (unless they look older than 10) Travel accompanied by an adult on Tube, DLR, London Overground, TfL Rail and some National Rail services Part of our statutory responsibilities includes a duty to do all we reasonably can to reduce crime and disorder on and around the transport system - and we work together with our local authority, policing, and other law enforcement partners as part of this. The TfL Oyster and contactless app will request access to your camera. We will not use your or your parent or guardian's personal information for marketing purposes and will not pass it to any other organisation for this purpose. Join the 580 people who’ve already reviewed TFL. The personal information we hold about you includes: 1. Before doing this, an authorised Metropolitan Police officer, British Transport Police officer or TfL employee will check against the information we hold (that you supplied to us on your application form) to ensure that you are the holder of the concessionary photocard. A parent or guardian can then apply for a 16+ Zip Oyster photocard. When you don't need a 5-10 Zip Oyster photocard Your child doesn't need a photocard to: Travel free on buses and trams Buy child-rate paper tickets (unless they look older than 10) Travel accompanied by an adult on Tube, DLR, London Overground, TfL Rail and some National Rail services 16+ Zip Oyster photocard holders need to reapply before their cards expire on 30 September. Relevant police services, and Local Authority Anti Social Behaviour units may provide TfL with details of any criminal convictions, warnings, reprimands, or other sanctions issued in relation to offences that have been committed by you on, or in relation to, London's public transport network. Our family has 3 contactless cards, 2 zip cards, and 5 Oyster cards. In the case of Oyster, there are a number of these 'legal grounds' we rely on, which are: The personal information we hold is provided by you or your parent/guardian when you apply for your Zip card. We also publish guidance on the steps you and your parent/guardian can also take to protect your personal information. TfL may also receive or disclose personal information about customers in relation to certain emergency situations or other incidents that require an immediate response. Sign in to your account on the TfL Visitor Shop. It also describes how long that information is kept and the circumstances in which we might disclose it to a third party. TfL's ticketing systems record the location, date and time a Zip card is used to make a journey on TfL's network, affiliated National Rail services or London River Services on which Oyster cards are accepted. Any such processing is subject to appropriate contractual safeguards and carried out in accordance with the requirements of UK and EU privacy legislation. Oyster cards have been used across London as a way to pay for travel since June 2003. Your continued use of the site will mean that you accept those revisions. Transport for London would like to send you tips and information to help you make the most of your visit. TfL, its service providers and academic research partners currently process personal information relating to Oyster (including concessionary schemes) within the UK, the European Economic Area (EEA) and the USA. We may use aggregated or depersonalised Oyster journey data to undertake intelligence, analysis and research activities to identify and inform responses to a number of issues including: TfL uses an external service provider to process your application, issue your photo card and operate the photo card scheme on a day to day basis, including Customer Services support. To track your order you need the tracking code number, which will appear in your account area within 1 business day. This will include offers and promotions. Occasionally they will let you through the barriers. We may also suspend or withdraw Zip cards based on eligibility concerns, purchases, or subsequent top ups and disable web accounts based on online activities. City Hall also says it has “successfully defeated” the government over scrapping TfL’s 60+ Oyster free travel card. More about Oyster. 7 day journey & payment history Access up to 7 days history without an account. For the 'performance of a contract', for example: in connection with the terms and conditions of the particular Zip card you have applied for, Reducing all crime and antisocial behaviour on and around the public transport network, Creating crime and antisocial behaviour strategies, Targeting crime and disruption hotspots to better coordinate and deploy policing resources, Reducing fear of crime and improving public confidence in the safety of the journeys they make in the capital, The right to question any information we have about you that you think is wrong or incomplete, The right to object to how we use your data or to ask us to delete or restrict how we use it, The right to complain to the regulator - the Information Commissioner's Office. Login to your account (if you don’t have an account, you will need to register) You will see a list of any orders you have placed; Click on the order date of the order you want to track I have two physical Oyster cards ("new" cards, that is with a "D" on the reverse side.) If you contact our Customer Services in connection with your Zip card, we will create a record of this. Transport for London. Contactless pay as you go. Top up online, see your journey and payment history and apply for refunds, Use a contactless card or device to travel on our transport, Use an Oyster card to pay as you go to travel on our transport, Top up anytime, anywhere and manage your cards on the go, Check the cost of a single journey between two stations, Check the cost of your journey before you travel, How to get a refund, or replace your Oyster card or season ticket, There are different ways to pay for your travel, You may be eligible for free travel or discounts off your fares, Get an account to manage your travel quickly and easily. 6. If you use a pink card reader, that data will be used to confirm you took a particular route and charge you accordingly. If we withdraw or suspend your travel concession, or are considering doing so, due to a failure to comply with the Behaviour Code, we will write to your parent or guardian. In some circumstances, disclosures of personal data to the police (and other law enforcement agencies) are permitted by data protection legislation, if they relate to the prevention or detection of crime and/or the apprehension or prosecution of offenders. If you breach the Behaviour Code, you may lose your concessionary travel for a certain period of time. If your parent/guardian would like to close their Oyster Photocard web account, they should contact Customer Services or contact our Privacy and Data Protection team. Useful links. We also collect some information about how visitors use this website, but we do not use this to identify you as an individual. Our cookies help to make the website and this cookie banner work during each visit and to implement security controls. Top up online and get easy access to your journey and payment history. It depends! The photocard Zip Scheme (11-15 and 16+) allows children of the relevant age to travel for free on London's buses and trams and travel at child rate on Tube, DLR, London Overground, TfL Rail the Emirates Air Line and most National Rail services in London. Scanned image of your passport details page (which includes your photograph and passport number) 6. School travel plans (STP) Coronavirus (COVID-19) guidance. All children aged between 5-10 travel for free on our transport services TfL will use aggregated or depersonalised Oyster journey information to carry out research and analysis, for example, to look at travel demand, provide customers with information on how busy stations are at particular times and to make improvements to our transport services. Transport for London. 5-10 Zip Oyster photocard. Use your photocard web account to manage your card or report a lost card. London SE10 0ES, Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, London Fire and Emergency Planning Authority. Europe - 11-15 Oyster card - I'm taking my 13 year old grandsons to London in April and trying to decide whether an oyster card or a travel pass would be better. To create a web account you will need to provide an active email address, your name, address, date of birth and phone number. The 5-10 Zip card lasts until their 11th birthday, when you’ll need to apply for a 11-15 Zip Oyster card. After eight weeks, the journey data in the ticketing system is disassociated from your card (ie pseudonymised). Password and user name for your TfL web account 8. Transport for London (TfL) is reminding all young Londoners to get free or reduced cost travel by applying for their Oyster photocard as soon as possible. Alternatively you can enter the card details manually. Our cookies help to make the website and this cookie banner work during each visit and to implement security controls. Details of debit or credit cards used to pay the admin fee when you apply for your Zip card, or to add pay as you go credit or buy season tickets are retained for a maximum of 18 months. If you believe you have been incorrectly charged, or not received a refund you were due, you or your nominated parent/guardian can ask Customer Services to review those transactions. To qualify, one must live in a London borough (and still be in full-time education if they are 18). If your child is 16 now but was 15 on 31 August, they can still apply for and use an 11-15 Zip Oyster photocard . Our family has 3 contactless cards, 2 zip cards, and 5 Oyster cards. It's likely that we'll need to update this statement from time to time, so check back here regularly to find out more. This is so that you can scan your payment card. Such information may be used as the basis for the withdrawal of your Zip card, and TfL may inform the police of any decision to withdraw your concession. 0 items £0.00 Expand You haven't added anything to your basket yet! We retain data about the individual journeys made using your Zip card for eight weeks after the card is used. Scanned image of your passport details page (which includes your photograph and passport number) 3. Bus travel will remain free of charge using the zip card but the child will need to pay a child fare for using trains and the tube. The government has U-turned on scrapping free travel for under-18s in London. ZIP Oyster Card TfL* ... To apply for an Oyster card, you need to create a web account. Date of birth 3. We will not use your passport information for any other purpose. The name of your educational establishment or training provider, student enrolment ID number, course dates 7. Applications for the 2020/21 academic year can be made from 10 August 2020 at tfl.gov.uk/photocard 7. We will also contact you or parent/guardian near the expiry date of the Zip card to tell you about your future ticketing options. Official online shop for Oyster card. | Read 21-40 Reviews out of 580 Learn more about the rollout of our cookie preference tool and how you can control cookies now. 16+ Zip Oyster Photocard Scheme 2020-2021: Terms and Conditions ... address has already been used for another TfL web account, you’ll need to use a different email address. Tick here to receive this. We use this data in different ways, including identifying 'hotspots' so we can deploy Revenue Inspectors in certain London Underground stations or on particular bus routes. The last card (mine) is not shown in the app and the zip cards are shown as 1st generation cards with no value on them. If the documents provide all of the information required, the post office will confirm to TfL that they have verified your age. Call recordings made when you contact Customer Services are kept for 6 months. The 5-10 Zip card lasts until their 11th birthday, when you’ll need to apply for a 11-15 Zip Oyster card. The same applies if you use your Zip card on river services operated by other companies. We may also use the outcome of our analysis to contact you or your nominated parent/guardian directly, with advice to touch in and out at the correct stages of a journey. Contact us about Oyster 14 Pier Walk If you phone TfL, your call may also be recorded for training and quality purposes. 1. We may also proactively issue you a refund if we can see from your journey history that you have been affected by a major disruption or incident that has severely impacted your travel. Expiry. Before any such disclosure takes place, the police are required to demonstrate that the personal data concerned will assist them in this respect. Zip Oyster Card TfL* ... To apply for an Oyster card, you need to create a web account. This page explains how Transport for London (TfL) uses your personal information when you apply for, or use, a 5-10, 11-15 or 16+ Zip Oyster photocard (Zip card). You can’t currently add Oyster photocards to this app. Use your photocard web account to manage your card or report a lost card. Buy a Travelcard or add pay as you go credit to your Oyster card. We used them on our last trip. Order your Oyster card travelcard, check Oyster card prices or top up Oyster Pre Pay. Transport for London would like to send you tips and information to help you make the most of your visit. More details for Oyster follow, but first an overview of the history for contactless. Skip to Main Content . The card allows the user 50 per cent off adult 'pay as you go' fares on buses and tubes. However, no other data is stored on the Oyster card itself (eg name or address). The TfL Oyster and contactless app will request access to your camera. Once the web account has been created, you'll be able to apply for an Oyster photocard. Information about the Zip card holder (you), which includes name, address, date of birth, photograph, and telephone number 2. On some occasions, TfL may 'auto complete' a journey for you if you do not tap your Zip card on a yellow reader at both ends of your journey. Create a web account. Zip Oyster photocards are available to young people, aged between five and 18. Oyster cards have been used across London as a way to pay for travel since June 2003. —— This page explains how Transport for London (TfL) uses your personal information when you apply for, or use, a 5-10, 11-15 or 16+ Zip Oyster photocard (Zip card). You also have a number of other information rights which include: The TfL Privacy and Data Protection team considers and coordinates responses to requests and complaints from people whose personal data is processed by TfL and its subsidiary companies. This means that we will not hold information for longer than is necessary for the purposes we obtained it for. To create a web account, you need an email address, your name, address, date of birth and phone number. We will never store the scanned pictures. Find out what's the best ticket for you and how to use contactless and Oyster cards, view fares, check if you can get a refund or replacement and see if you're eligible for free and discounted travel. 11-15 Zip Oyster photocards expire on 30 September in the year after your child's 16th birthday. The police officers can only check these details for as long as you are eligible for the Zip Oyster photocard scheme. Also need to restart the app to refresh the cards. TfL uses an external service provider to process your application, issue your photo card and operate the photo card scheme on a day to day basis, including some Customer Services support. To create a web account, you need an email address, your name, address, date of birth and phone number. Skip to site ... Use your current Oyster card to create an account. A parent or guardian can then apply for a 16+ Zip Oyster photocard. You can apply for a replacement Zip card using your online TFL account, and they should send a new one out. Transport for London 16 Zip Fares Tfl What you can do with a web account: - Transport for London National Rail 16+ zip fares - tfl.gov.uk Page 3/22. Top up online, see your journey and payment history and apply for refunds. Create an account. I have been unable to create an Oyster Card account (for one card) on my USA New Jersey desktop or Ipad. Find out what's the best ticket for you and how to use contactless and Oyster cards, view fares, check if you can get a refund or replacement and see if you're eligible for free and discounted travel. Anyone with access to personal information held in TfL's systems is required to complete TfL's privacy and data protection training on an annual basis. If you have an enquiry, Customer Services will only discuss your application with you or the parent or guardian whose name is on the original Zip card application, unless there is an exceptional reason, which we will consider on a case by case basis. Your visit order your Oyster card Checkout Select Visitor Ticket ; sign tfl zip card login your... Visitor Ticket ; sign in ; Register ; help ; Transport for London would like to send you tips information. An account Zip Oyster photocard holders need to apply for a Zip card lasts until their 11th birthday, you. 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Than tfl zip card login weeks, the post office will confirm to TfL that they have verified age... Access requests in access your data can ’ t currently add Oyster photocards expire 30! Tfl account, you 'll need to create a web account, you 'll be able to apply for certain. Live in London TfL websites, including this one future ticketing options analyse application data, patterns! Buy a Travelcard or add pay as you are eligible for the 2020/21 academic year can made! Be in full-time education if they are 18 ) photocards are available to young people, between. With privacy and data protection Officer by email at dpo @ tfl.gov.uk can scan payment! Online, see your journey and payment history access up to 7 days a week number 2 before! The ticketing system is disassociated from your card or report a lost card concessionary travel under-18s. Of UK and EU privacy legislation if i forget my child ’ s Zip card when travelling London. 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