I was switching from First Data last October and doing some research trying to find a new payment processing company. This is fraud. Faced with a threat of “not supporting” our old, non-compliant terminal and forcing us to upgrade with units from Elavon — which are priced above what’s available from other sources — we decided to make the comparison with PayPay Here and Square. Elavon charged us back anyways, have still not fully reimbursed and when they did provide some reimbursement it was short $2,900, which I assume is a chargeback fee that we shouldn’t have been charged, but don’t know exactly as no one responds. That’s not quite the case with Elavon. While this might seem like a lot, remember that Elavon serves over 1.3 million merchants. I have been a Costco/Elavon customer for a number of years. So I stopped accepting credit cards in my business and Elavon charged me for the change in volume – back dipping into my account for providing no service. Missing were a number of fees including the $15 non-compliance charge (whatever that is). Elavon made the cut! A free inside look at company reviews and salaries posted anonymously by employees. People, if you are victims of Elavon, please do more than just posting here, bring your stories and complaints to the medias, Facebook, FTC, state and federal attorney generals, Finance minister of Canada, Secretary of Finance US, Costco (if you get Elavon thru Costco), your Congressman or Members of Parliament, your trade unions, Chamber of Commerce as well as class action lawyers . What kind of organization takes funds for children at risk?? We love PaymentCloud's predictable pricing and excellent service. WHAT A MISTAKE!!!! Your experience can help others make better choices. Re-negotiating your contract to eliminate this clause would be a good idea, just in case you ever need to close your account. The high rating may be partially due to Elavon responding to complaints and attempting to resolve them. We have been misled and lied to. If you become compliant you don’t have to pay their fee. COSTCO offers a lot of value for a low price. They are a rip off company. I too have become a victim of this companies unsportsmanlike tactics. Altogether, the company has support in 13 countries. So I’ve had 3 different times that I had to call in because my deposit money was on hold. After explaining to them some of my charges they responded with “you cannot use your terminal for accepting sales of product that isnt yours” .. THATS LITERALLY MY JOB/BUSINESS! Connect with Us Our Most Visited Reviews. Like other large merchant services providers, Elavon also has a variety of subsidiaries that sell their products, including Costco Merchant Services, Talech Merchant Services, CenPOS, and Helcim. Its “no hidden fees” claim is a little suspect, though. By doing that, you can ensure you’ll get the best experience possible. Practically anything will bump you to unqualified. On the one hand, Elavon deserves credit for disclosing its flat-rate pricing plans for small businesses. The company deserves credit for eliminating its early termination fees and disclosing its flat-rate pricing plans. When I initially commented I clicked the “Notify me when new comments are added” checkbox and now each time a Lately if you have a terminal problem, you can expect to wait an hour and a half to speak to a rep. As a sales rep I see this a lot more often with customers whose business I am trying to get away from competitors than when I am reviewing the accounts of actual Elavon customers. They said they would not upgrade my machine unless I resigned a longer lease. If not, let us know. If you have an offer from a competitor you can submit this with your request to see if it can be met or beat. Make sure to cancel your contract in writing with enough advanced notice (60+ days), in accordance with your contract terms. Your experience with Elavon — or any other big provider — will depend mostly on the sales representative who sets up your account. When I tried to have them hook my old machine back up they said the programming is no longer valid and I have to pitch it. I have spent a considerable amount of time over the last 2 years of my business (including reading the excellent advice on this site) trying to decide whether the 2.63 negotiated rate with Square is worth not worrying about stuff like this. So I went to the bank and said STOP! We are switching to Cayan, saving money and can actually talk with someone live that is willing to assist. My card machine is down and I have been on hold for 45 minutes waiting for support , this time. This is the absolute worst service and literally almost caused me to starve. With Square, if you outgrow the service, you’ll have to switch processors to get a full-service merchant account and interchange-plus pricing. I am still in the process of trying to get away from these clowns, and simply because I signed a piece of papaer that my bank rep told me was ok, I am going crazy trying to get away from these predators. Thank you for hiring such qualified support people. The company is a subsidiary of U.S. Bancorp , the 7th largest banking organization in the United States, and active globally with merchant service solutions in 30 countries. If you’ve been with Elavon for a long time, you might want to review your contract, as it might still have the old ETF clause in it. do not join them as you will be very disappointed and you will pay a lot more than what they promise. In fairness processors really have nothing to do whether you win or lose charge backs. Click on the result you want and enjoy it. When I originally commented I appear to have I then called back and spoke to a different person who was incredibly rude. I was constantly told someone would call me back. LES.NET signed up to use Elavon years ago, but never implemented their services because we have an alternate provider. They’ve obviously got my account number right as they greedily helped themselves to charges and ficticious fees from my account. Considering all the good and not-so-good aspects of the company’s services, Elavon earns a score of 3.5 out of 5 stars. I buy from manufacturers and resell to people. Nobody called me again even after several email and attempts to talk to somebody on the telephone. Both my wife and I have tried 4 times and waited on hold for nearly 30 minutes each time.Currently I’m investigating a debit from my bank account for $49.95 monthly that is from a company they gave my bank account number to back in 2011. Isn’t there a law/regulation about notification or disclosure on this? This was enough to creep my out and search for another merchant service provider. Costco partners with a third-party provider called Elavon (formerly NOVA) to rip you off on offer you credit card processing. Small business owners, however, should approach the company with caution. We had no problem with the initial signing on or their service, but we found we just weren’t using it as all our customers are now on N 30 accounts. I have heard reports of processors refusing to reprogram in the past, and while I believe that the protocol at Elavon is currently to do free reprograming – it’s definitely worth confirming with your rep for the most up to date info. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered. If you want to be ripped off/scammed just sign with them. WTF. 2 Reviews . Organization Name: MacKay Precast Products. Part of U.S. Bank’s Payment Services division, the company currently serves about 1.3 million merchants in over 30 countries. http://video.costco.com/?v=1765791384 : watch this video featuring products available on Costco.com. That tells me a lot about this company. What a complete joke. Costco Nova-Elavon credit card processing price review revisited Posted on April 22, 2011 by Christine Speedy If you use Costco’s credit card processing partner , Elavon, which acquired Nova in 2009, or another processor, then your price plan likely includes prices tiers such as qualified, mid qualified, and non-qualified. I also did some hypothetical examples of U.S. Cards being used and got him to verify that the fee I calculated. Ladco needs for this exact scenario to happen so they can then attack the merchant’s bank account with ACH withdrawals. Last week I received a notice from them saying I was seriously delinquent in my account for $23. Great service. Our transparent Costco Member pricing and hands-on customer service help ensure that you can focus on your customers—instead of your processing. Dont get a biz account here!!!! I have tried at different times of the day and cannot get a live person each time. Elavon requires you to request rate reviews to keep your rates down. Elavon is one of the better of the large credit card processors. No accountability for the unfullfilled promise of low rates. Is it worth? No early termination fee 2. Complaints & Service: Elavon has received more than 500 public complaints. No American Express Acceptance They are not going to tell you that you should request a rate review, you will find out after you’ve been ripped off.2. Of course, I give them the worst possible rating. I got their service through Digitech. Cancellations within the second or third year of the contract were “only” charged $195. I have been with them for about three years now and have continually seen rate increases and misc charges for crap I don’t want or even care about. You can print them, which is totally worthless and just wastes paper. Elavon has a lot of reviews online, primarily negative. 3/19/2015BEWARE. I was also never told that, instead of simply being able to pull up an app and choose which account I would put money into from a transaction, I have to go in and out of the stupid slow app to sign on and off with various passwords do so. Not only do you have to create an online account to process online (www.myvirtualmerchant.com ) you have to create a separate statement account (www.merchantconnect.com) just to look at your statements. Costs & Contract: Elavon offers a multi-year contract with an early termination fee. How Remote Work Is Changing Tech Salaries In The Era Of Coronavirus, 5 Helpful Tips To Choose The ‘Right’ Black Friday Deals, All The Best Product For Cleaning Shower |2019. But I am in the process of evaluating Elavon for my credit card processing and I asked the sales rep *specifically* about PCI compliance process and the time and money I would have to spend to be compliant. I had never received a bill from them? The Regional Manager of the Bank stated to me on March 20th 2012 that the Bank of the West has a partnership with Elavon. Superb blog you have here but I was wanting to know if you knew of any message boards that cover the same topics talked about here? My sales reps name was Alex. Not only did I not SAVE money, but I’m now paying TWICE as my old merchant services company (Heartland ~ to whom I wish I could return) BUT, I was told that I would have to pay a thousands of dollars to leave Elavon… making it impossible for me, a small business, to afford to leave. Helcim has exceptional service and an advanced platform that we highly recommend for businesses in Canada and the US. It seems like it’s just part of their “co-branded merchant program” as outlined here: http://www.elavon.com/acquiring/channels/financial-merchant.aspx. Elavon continued to bill me for 4 months after I called in and closed the account & sent in the POS machines. It also has a YouTube channel that features testimonials and educational videos about the company’s products. I’m sorry you had this horrible experience, I really am. When looking for the best merchant account services, you might want to consider going through the Costco merchant account referral program to get access to the best merchant services from Elavon. | Read 61-80 Reviews out of 100 Elavon/Costco = 2.00 %PayPal = 2.82% (we have a mix of swipe and key-in)Our sales volume isn’t huge, but that represented a roughly $200 savings for the months of Nov & Dec, 2017. That said, I would confirm with your rep that they agree to this before you purchase. How does one come up with a 3.5 rating with all these poor reviews??? Basically they all have you by the ….. They then added about 300$ in extra fees throughout the year. Typical corporate fraud taking advantage of small businesses.Not worth the time to have to babysit a Merchant service account because changes will happen without warning.I’m not only cancelling my Elavon account, I’m cancelling my US Bank Account who also fraudulently charge my bank account for “nonuse”. Card processors & merchants are being faced with a new scam called Friendly Fraud. We’d particularly like to see the company be a little more forthcoming about things, such as the availability of interchange-plus pricing. I recently left Elavon at which they do not know this yet because you can’t get them on the phone. QUESTION. Our team of experts spends hours on every review so that we can find the best companies to recommend to our readers. After calling almost every department, I was finally led to the person who actually shut my account off. Then the wheels fell off.On the few occasions we tried to use the new processing device it wouldn’t sink with the apple cell phone used for the data import. No additional fees for i.e. This is my wallet we’re talking about. As time went on, I called the individual a number of times in Nebraska, who never returned my calls. I NEVER told that I would have to spend two HOURS signing up with the ridiculously overburdensome PCI manager process, which of course keeps sending me messages saying I’m not yet complete even though m sales rep guaranteed me, after the two hours we spent together on a blustery afternoon, that I was completely finished. 367 Elavon reviews. called outside merchant and they said account “never closed ” . While it’s generally an advantage to have a dedicated point of contact for your account, be aware that your account manager won’t be available 24/7 (they have to sleep, too). If we didn’t have as much money saved, I literally would not have money for food right now. In our review of Elavon, we noted a transparency problem and a few dated pricing practices. Apparently there is no one in their office who can help me and according to the “manager” I talked with there is no one above her that exists to help me. Pretty shady! As a reseller of Elavon contracts, Costco shows a lower complaint rate than Elavon and offers some mild additional value that its processor does not. In this Elavon review we will take a look at everything Elavon offers and try to determine if they provide good value to small business owners. Or – better yet – I’d suggest you get quotes from other companies so you can bring these official quotes to the bargaining table. Also keep in mind I used a different payment processor (stripe) before for 3 years with no issues at all (same things on the website). Do this calculation on your merchant services invoices and get the real answer of how much you loose every time a customer pulls out their credit card!!! then they didnt cancel it and kept charging me a monthly fee. Elavon and Ladco Leasing. Everything You Need To Know About The New Online Checkout Option, The Complete Guide To Switching From Worldpay To A Better Credit Card Processing Company, Should You Implement A COVID Surcharge? There are cases for each option being the best for different customers. An elevon representative made all sorts of promises and offered all of these great rates if I signed a 3 year contract. Although the company has numerous complaints, it serves over one million merchants globally and is bound to have a few unhappy customers. Currently I’m on hold so the good news is i can warn people about this approach. Thanks for nothing Elavon. But you also have to know a little about the competitor offer. I just dont know what to do! Easily find SBA 7(a)loans alongside other financing options. Our terminal was down for almost 4 weeks, nobody cares or tried to help but Slavonic keep taking the minimum payment that we were never told about. In fact, I take every opportunity I can to tell my clients just how much US Bank/Elavon is screwing me EVERYwhere!DO NOT USE THIS COMPANY AS A MERCHANT SERVICE PROVIDER! These are the most common issues you’ll see in complaints against Elavon: Testimonials from Elavon aren’t nearly as numerous as complaints, but they do come up occasionally. It sounds like you had a really terrible experience with Elavon and we appreciate you taking the time to leave candid feedback–you’re helping other small business owners like yourself make informed decisions. For such a large, traditional processor, Elavon offers a few advantages. Confirmation from our clients vie e-mail, doc sign agreement and to the point to ask them to call her line directly because she was not satisfied with the info we provided even to the point to ask the client on what year they apply to their cc, our clients took their time to call her directly and no luck she made us look like we were stealing and Embarrassed, our company to the point that have more personal information from our clients than is necessary in order to prove her the purchase was legal now for one how will our clients purchase from us if they don’t see our site on line only one that was or did not follow up on that was her, 2 they call her direct line to give her their personal info in order to clarified the miss understanding and on top of that was not enough e-mails where send at the end of the day so I take it this lady before she left without following up on our business just send an is not good enough and after all she just said sorry your account is closed we will be holding on to your money for 90 days you not good enough for us, so if you are a small business and think about dealing with them STAY AWAY READ MY STORY that is not a story is a nightmare for my start up…. She never responded. We are a large art & antiques co with part of an internet sales platform we conduct some business on. They are on sale online for $159-$250. We get this question from time to time, so we wrote an article about Negativity Bias, to help break it down for our readers. For 3 years I called, asking for details of the charges. Like most providers that offer flat-rate pricing, Elavon’s small business plans feature low monthly fees but high, fixed processing rates. They add charges to your bill and do not tell you what they are for. Note that this isn’t necessarily your sales agent. I waited a few more days just to make sure I was not being impatient. Is there any way you can remove me from that service? Leave your customer rating and review of Elavon Merchant Services below. For a large business, the relatively high processing rates of the flat-rate plans would cost you much more in the long run than whatever you would save with the lower account fees. Elavon is a leader in payment processing. We highly recommend Lightspeed POS for small businesses looking for a feature-rich, tablet-based point of sale system. Well believe it …check your statements and do the math. I was sick and called them to fix the problem. My bank statements just said” Long beach bea” I never thought anything of it..thought it was my internet service or something. When this problem originated, it was literally the weekend we had moved all of our equipment into this new facility. We are 100% volunteer organization. This Web site is not controlled by Elavon. It processes more than 5 billion transactions in over 100 currencies yearly, with a total annual processing volume that exceeds $450 billion. Full range of products and services 2. Screw this company! Our transparent Costco Member pricing and hands-on customer service help ensure that you can focus on your customers—instead of your processing. The company is now also offering terminals on a rental basis, which might be an affordable option for small business owners who don’t want to pay full price for a terminal upfront. Thank you for hiring such qualified support people. I expect they earn a fortune scamming inattentive, gullible tourists. Fundera is one of our top picks for SBA loans! Today, Elavon offers contracts with no early termination fee. Elavon is a leader in payment processing. Will NEVER deal with them again. By going through the Costco merchant account referral, you can save even more money on getting the best merchant account services tools … Next post: 1st National Processing . After several hours on the phone, trying to get it fixed, the representative declared that the equipment must be broken. Merchant Services are provided through Elavon, one of the largest bankcard transaction processors in the US. Honest, in my opinion!! Just the worst. Merchant notified when Bank called re overdraft (one week after transaction settlement dates). When you use Elavon card processing, Costco is getting paid a commission on your business. Do a little reading and you’ll see where flat rate is terrible unless you process roughly $25,000 or less, annually. Otherwise, it will auto-renew and you’ll be stuck paying the early termination fee. Get three months free when you sign up with Helcim through our links! Profile and Reviews with the Better Business Bureau. The overall rating of the company is 1.5 and consumers are mostly dissatisfied.. Review authors value the most Diversity of Products or Services and Website. But I still don’t have my money back. , tablet-based point of sale know the definition of it a business and authentic. Funds with just promises of we are a large, traditional processor there... Especially in the merchant ’ s merchant services to anyone cancel your contract eliminate... 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